“双十一”购物节期间消费者茶叶网购行为影响因素分析

Analysis on Influencing Factors of Consumers' Behavior of Purchasing Tea Online During the “Double Eleven” Shopping Festival

  • 摘要: 【目的/意义】随着越来越多的消费者倾向于线上购买茶叶,了解消费者在线上购买茶叶行为的影响因素,促进更多的人去尝试、习惯网上购茶,对解决我国茶叶的产销失衡现状具有重要意义。【方法/过程】该文对218份调研数据采用描述性统计分析和因子分析法,从消费者个人特征因素、对购物平台认知因素、环境因素、营销因素4个因素对影响消费者“双十一”购物节茶叶网购的行为进行分析。【结果/结论】结果显示,消费者在“双十一”购物节期间茶叶购买行为主要受对消费者吸引度、消费者关注度、消费者便捷度这3个因素相互作用的协调影响。通过提供个性化服务、多样化促销方式,以及快捷、简便的服务,可以提升消费者的关注度,有助于培养消费者的饮茶习惯,进而解决目前我国茶叶产大于销的问题。

     

    Abstract: 【Objective/Meaning】As more and more consumers tend to buy tea online, it was of great significance to solve the imbalance of tea production and marketing in China by understanding the influencing factors of consumers' online purchasing behavior and promoting more people to try and get used to buying tea online. 【Methods/Procedures】The descriptive statistical analysis and factor analysis were applied to 218 survey data to analyze the consumers' behaviors of tea online shopping in the “double eleven” shopping festival from the perspectives of consumers' personal characteristics, cognition of shopping platforms, environmental factors and marketing factors. 【Results/Conclusions】During the “double eleven” shopping festival, consumer' tea purchasing behavior was mainly influenced by the interaction of three factors, namely consumers' attractiveness, consumers' attention and consumers' convenience. By providing personalized services, diversified promotion methods and fast and simple services, the attention of consumers would be enhanced, which was conducive to the development of consumers' tea habits, so as to solve the problem that tea production exceeded sales in China.

     

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